American Mountain Rentals Policies

OFFICE HOURS: The American Mountain Rentals office in Pigeon Tennessee is open from 9 am to 9:30 pm seven days a week. We are closed Thanksgiving Day and Christmas Day. Check-in: 3 pm - 9 pm Check-out: 11 am. Please contact the office in advance if you need to make special arrangements.

RESERVATIONS: You must at least 21 years old to rent a cabin or chalet. Reservations are accepted up to 1 year in advance and confirmed rate will be guaranteed. Rates are subject to change without notice unless confirmed with a deposit.

A 50% deposit with a Visa, Master Card, or Discover credit card is required to confirm a reservation. American Mountain Rentals may use any funds received from guests immediately upon receipt of such funds.

All rentals are subject to a small cleaning fee and a $40 reservation fee. Reservations which are changed 2 or more times are subject to a reservation change fee.

MINIMUM STAY REQUIREMENT: There is a 2 night minimum stay for cabin rentals on non holidays in Off Season and In Season. Peak Season months of July and August have a minimum stay requirement of 3 nights. To see a breakdown of seasons see our Cabin Rental Season Chart.

Some holidays such as New Years Eve and the months of July and October (Peak Season) require a 3 night minimum stay and a 4 night minimum stay for Independence Day, Thanksgiving and Christmas Day. See our Holiday cabin rental chart with minimum stay requirements for complete details.

All two night and third night free stays are subject to a cleaning fee. Stay 2 nights get the 3rd night free stays are only valid in off season and when listed as a current discount on our Smoky Mountains cabin rental special discounts page.

Special Discounts on Extended Stay Cabin Rentals require at least 5 or 7 nights which varies by the unit. Check each unit for minimum stay requirement to qualify. Minimum stays requirements for extended stays are subject to change without notice.

HOLIDAY LIST: The following holidays are subject to at least Peak Season Cabin Rental Rates and may require a minimum stay longer than a 2 night minimum stay:

• New Years Eve/Day
• Martin Luther King Day
• Valentines Day
• Presidents Day
• Easter Weekend
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving
• Christmas Eve/Day

METHODS OF PAYMENT: American Mountain Rentals accepts cash, money orders, traveler's checks, and Visa, Mastercard, and Discover credit cards for cabin and chalet rentals. Personal checks are not accepted at check-in.

CANCELLATIONS: A 90% refund or 100% credit to another cabin rental will be made as follows:

• 1, 2 and 3 bedroom cabins or chalets with a minimum of a 14 day notice
• 4 bedrooms and larger cabins or chalets with a minimum of a 30 day notice
• Cabins of all sizes on Holidays with a minimum of a 30 day notice

All changes or cancellations must be received in writing.  If proper notice is not given as indicated, the deposit will be forfeited.

We now offer travel insurance which can protect you in case of accident, illness, inability to travel because of weather conditions and more.

Read this disclosure for full details or for certificate/policy inquiries, requests, customer service or roadside assistance call (866) 999-4018.

If you have travel insurance for your Smoky Mountains vacation and you need emergency assistance 24 hours a day during your trip, call (866) 922-0278

REFUNDS: No refunds will be given due to weather conditions or for early departures.  We recommend four-wheel drive and/or chains in the fall, winter and early spring seasons.

Purchasing travel insurance for your Smoky Mountains vacation especial during winter or your local storm season may protect you in case you are unable to take your vacation or change your plans due to dangerous weather or evacuations. Call (866) 999-4018 for compete details.

All properties are privately owned. Amenities, descriptions, and names of units are subject to change without notice. Your unit will be inspected prior to your arrival. The property owner and rental company will not give refunds in the event of a mechanical failure or absence of any item, or for any public utility problem. Public utility problems may be covered if you purchase travel insurance for your Smoky Mountains vacation.

No student groups, house parties or receptions are allowed in any of our units. If guests are found to be having a party, they will be asked to vacate the unit and no refund will be given.

DISCOUNTS: Only 1 discount can be applied to a cabin rental. Discounts can not be combined nor can they be applied to special packages, pet fees, insurance premiums or any other fees or charges other than cabin rental charges.

EQUIPMENT and FURNISHINGS: Phones are available in all units. Calling cards must be used for long distance calls and in some cases local calls as well.

The condition of the unit and its furnishings will vary due to the age, care and taste of the owner.  Some owners have locked closets or garages containing personal belongings and are not included in the unit rental.

Equipment failures and problems with the unit must be reported immediately. You will be given an emergency number to be used after office hours for emergencies only such as: no heat, smell gas, no water, etc. Other equipment failures such as problems with the hot tub, gas fireplace, TV, etc., leave a message on our office voice mail. Repairs will be made as quickly as possible.

LINENS and SUPPLIES: Bed linens and bath towels are provided along with basic kitchenware and utensils. Bed linens are not supplied for sleeper sofas or futons so please bring your own. Daily linen and towel exchanges may be made as needed between 10 am and 4 pm at the office.

A starter supply is provided of personal soap, dish washing detergent, toilet paper, trash bags, and paper towels. Personal items such as shampoo or hair dryers are not supplied so please bring your own.

OUTDOOR GRILLS: Most Cabins or Chalets we rent have either a gas or charcoal grill, some units may have both. For charcoal grills you must bring your own charcoal and lighter fluid. Gas is supplied for gas grills.

FIREPLACES: Gas or Wood burning Fireplaces are not to be used April through September. Electric fireplaces may be used year round.

SMOKING IN CABINS OR CHALETS: In accordance with Tennessee law enacted in October of 2007, smoking is only allowed in designated smoking cabins and chalets. Smoking is not allowed in any other rental cabin and if a guests smokes in a non smoking cabin or allows cigarette, cigar or pipe smoke to enter a non smoking cabin, by law will be reported to the state of Tennessee where you will be subject to a $500 fine and or arrest. You will also be charged a $250 smoke removal cleaning fee.

American Mountains Rentals takes the new Tennessee smoking laws seriously as well as the health and safety of future guests who may be effected by the after effects of second hand smoke.

OCCUPANCY and HOUSEKEEPING: Please limit occupancy in a cabin to what is posted on each cabins description which is at or within the local fire code established maximums for each unit.

Hot tub covers must remain on hot tubs and such be latched when not in use. Departure maid service is included in your rent, however we do require that you place all trash in bear proof containers outside and latch the lid in place, leave the kitchen clean, and lock all windows and doors. For cabins with keys we ask that you return the keys to the office.

DAMAGE BY GUESTS: In the event of damages or extra cleaning requirements created by guests, additional charges may be applied.

COUNTERFEIT WEB SITES: Valid information including prices for Brothers Cove Log Cabin Rentals in the Wears Valley - Walden Creek - Pigeon Forge can ONLY be found on AmericanMountainRentals.com, BrothersCove.com, AMRCabins.com and TheSmokiesBlog.

Prices, availability, terms listed on or communications or deposits paid through any other web sites/advertisements such as on the counterfeit Brothers Cove web site brotherscovevacationrentals.com and unauthorized fake listings on shopcabins.org, shopcabins.com, tennesseecabinsonline.com which has does not represent Brother Cove or American Mountain Rentals will not be honored regardless of their statements claiming authenticity.

If you have any question about the authenticity of a web site or advertised offer you should call the American Mountain Rentals office at (800)508-6070 or the Brothers Cove office at (877) 276-2683.

PETS: Most of our units do not allow pets however there are many pet friendly cabins and chalets available in our rental program. A $125 cleaning fee will be assessed if a pet is found in any of our units that do not allow pets.

When bringing your pet to a pet friendly cabin or chalet, there is a $50 pet cleaning fee per pet and we ask you to crate or cage any animal that will be left alone in a chalet or cabin.

Pet owners are responsible for any damage or any extra cleaning a cabin or chalet may require that is caused by their pets.